Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the GoRoam eSIM marketplace, dashboard and partner program operated by GoRoam eSIM, a brand of Vxera Inc. (“GoRoam eSIM”, “we”, “us”). By creating an account, purchasing an eSIM, or applying to the GoRoam eSIM Partner Program, you agree to these Terms. If you do not agree, do not use the service.

1. The service

GoRoam eSIM resells data-only travel eSIM profiles supplied by upstream mobile network operators and aggregators. We do not own the radio networks. Coverage, speeds and partner carriers are listed on each plan card and are estimates, not guarantees. eSIM plans are data-only by default and do not include voice minutes, SMS, premium-rate numbers, or 911/112 emergency services.

2. Eligibility & account

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from GoRoam eSIM. You agree to provide accurate registration data, keep your login credentials secure, and accept responsibility for activity on your account.

3. Purchases & activation

• An eSIM profile is bound to the device it is first installed on. Profiles cannot be transferred to a different device once provisioned.
• Plan validity begins on first network connection at the destination, or on the manual start date selected at checkout.
• Your phone must be carrier-unlocked. We are not responsible for connectivity failures caused by a locked device.

4. Refunds

If your eSIM never installs or never connects to a partner network, contact us within seven (7) days of purchase and we will refund or re-issue. Once an eSIM has connected to a network and consumed any data, the plan is non-refundable. This is an industry-wide constraint imposed by upstream operators.

5. Acceptable use

You agree not to use GoRoam eSIM connectivity for: (a) illegal or fraudulent activity, (b) violating third-party intellectual property, (c) sending unsolicited bulk messages, (d) running large-scale automated scraping or DDoS traffic, (e) commercial M2M / IoT deployment without a written agreement. We may suspend or terminate service for breach.

6. Partner program

The GoRoam eSIM Partner Program (“Affiliates”) is governed by these additional terms:

• Commissions are paid at the rate posted on your dashboard (default 10%) on the gross paid order amount, excluding tax.
• Commissions lock 14 days after the order to allow for refunds, and are payable monthly above the $50 minimum.
• Cookie attribution window is 30 days, first-touch; cross-device matching by email is supported.
• Brand-keyword bidding on “GoRoam eSIM”, “GoRoam” or trademark variants is prohibited without written approval.
• Free destination eSIM credits are issued at our sole discretion and require a public post tagging GoRoam eSIM plus your referral link in the description.
• We may pause, reverse or refuse commissions for fraudulent traffic, refunded orders, or breach of these Terms.

7. Disclaimers

The service is provided “as-is” without warranty of any kind. To the maximum extent permitted by law, GoRoam eSIM disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of liability

To the maximum extent permitted by law, GoRoam eSIM's aggregate liability for any claim arising from the service is limited to the greater of the amount you paid in the preceding three (3) months or USD $50.

9. Changes

We may update these Terms by posting a revised version with an updated “Last updated” date. Material changes will be notified by email at least seven (7) days in advance. Continued use after the effective date constitutes acceptance.

10. Contact

Questions about these Terms? legal@goroam.now. Partner program: partners@goroam.now.

See also the GoRoam eSIM Privacy Policy.