Privacy Policy

This policy explains what personal data GoRoam eSIM, a brand of Vxera Inc. (“GoRoam eSIM”, “we”) collects when you visit the GoRoam eSIM marketplace, dashboard, or partner program, why we collect it, how it is processed, and the rights you have over it. This policy is scoped to the GoRoam eSIM service. The broader vxera.ai voice/AI platform has its own policy.

1. What we collect

• Account data: email, hashed password (or Google OAuth identifier), full name and country.
• Order data: destination, plan, amount, last-4 of payment method (held by Stripe, not by us), ICCID and activation timestamps of the eSIM you purchased.
• Device data: browser user-agent, timezone and approximate region for currency detection. We do not collect IMEI.
• Affiliate attribution: a first-party cookie (vxera_aff, 30-day) used to credit creators for sales they referred, plus a hashed (sha-256 + salt) IP for fraud filtering.
• Support data: messages you send to our chat or ticket system.

2. How we use it

• To deliver, activate and support your eSIM purchase.
• To send transactional email (receipt, QR, top-up reminders) to the address used at checkout.
• To detect and prevent fraud, abuse and chargebacks.
• To pay our affiliate partners accurately.
• To improve plan recommendations and reliability of our service.

We do not sell your personal data. We do not run cross-site advertising trackers on the eSIM marketplace. We do not share customer email addresses with affiliate partners.

3. Sub-processors

• Supabase — primary application database and authentication.
• Stripe — payment processing. Card details never touch our servers.
• Vercel — application hosting / edge network.
• eSIM Access & partner aggregators — to provision the eSIM profile you purchased.
• Resend / SendGrid — transactional email delivery.

4. Cookies

We use the minimum cookies needed to operate the service:

• sb-… — Supabase auth session (essential).
• vxera_aff / vxera_visitor — partner attribution & fraud filtering (functional).
• vxera_currency — remembers your preferred display currency (functional).

We do not run third-party advertising or social-network trackers on the eSIM marketplace. You can clear cookies at any time from your browser; doing so will sign you out and remove referral attribution.

5. Your rights

Depending on your country (GDPR, CCPA, UK GDPR, LGPD), you have the right to access, correct, delete and export your personal data, and to object to certain processing. Email privacy@goroam.nowand we will respond within 30 days. Account deletion can also be self-served from Dashboard → Settings.

6. Retention

Order and tax records are retained for seven (7) years to satisfy financial regulations. Support transcripts are retained for two (2) years. Marketing-list opt-ins are retained until you unsubscribe.

7. International transfers

GoRoam eSIM operates from the United States. Your data may be processed in the US, EU and other jurisdictions where our sub-processors operate. We rely on Standard Contractual Clauses where required.

8. Contact

privacy@goroam.now for privacy questions. See also the GoRoam eSIM Terms of Service.