Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and VXERA AI (“VXERA”, “we”, “us”, or “our”), a company headquartered in Ontario, Canada. By accessing or using the VXERA AI platform, website, or any related services (collectively, the “Services”), you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use our Services. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use our Services. By registering for an account, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.

3. Account Registration

To access certain features of our Services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

4. Description of Services

VXERA AI provides an AI-powered voice agent platform that enables businesses to automate inbound and outbound phone communications. Our Services include, but are not limited to:

• AI voice agent creation, configuration, and deployment.
• Phone number provisioning through our global marketplace.
• Inbound call handling and outbound campaign dialing.
• Brain Intelligence — adaptive learning and optimization.
• Call recording, transcription, and analytics.
• Lead management and CRM integration.

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable federal, provincial, or local law or regulation, including Canada’s Anti-Spam Legislation (CASL) and telecommunications regulations.
• Make unsolicited calls or send communications to individuals who have not provided consent.
• Engage in fraudulent, deceptive, or misleading practices.
• Impersonate any person or entity, or falsely represent your affiliation.
• Transmit harmful, threatening, abusive, harassing, or defamatory content.
• Attempt to gain unauthorized access to our systems, other users’ accounts, or connected networks.
• Reverse engineer, decompile, or disassemble any part of our platform or proprietary technology.
• Use the Services to build a competing product or service.

6. Telecommunications Compliance

You are solely responsible for ensuring that your use of VXERA AI’s phone services complies with all applicable telecommunications laws and regulations, including but not limited to the Canadian Radio-television and Telecommunications Commission (CRTC) regulations, the National Do Not Call List (DNCL), Canada’s Anti-Spam Legislation (CASL), and any applicable US Federal Communications Commission (FCC) rules including the Telephone Consumer Protection Act (TCPA) if operating in the United States.

7. Payment and Billing

Certain Services require payment. By subscribing to a paid plan, you agree to pay all applicable fees. Fees are billed in advance on a recurring basis unless otherwise stated. All payments are processed through Stripe. You authorize us to charge your designated payment method for all fees incurred.

We reserve the right to modify our pricing with 30 days’ prior notice. Continued use of the Services after a price change constitutes acceptance of the new pricing. Refunds are handled on a case-by-case basis at our discretion.

8. Intellectual Property

All content, features, functionality, software, designs, trademarks, and proprietary technology of the VXERA AI platform are owned by VXERA AI and are protected by Canadian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our Services for your business purposes, subject to these Terms.

You retain ownership of all content and data you provide to the platform. By using our Services, you grant us a limited license to process your data solely to provide and improve the Services.

9. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in compliance with PIPEDA and applicable Ontario privacy legislation.

10. Service Availability and Modifications

We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free operation. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We shall not be liable for any modification, suspension, or discontinuation of the Services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, VXERA AI and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Services.

Our total liability for any claim arising under these Terms shall not exceed the total amount paid by you to VXERA AI in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless VXERA AI and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Services, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

13. Termination

We may suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease. You may terminate your account at any time by contacting us. Provisions of these Terms that by their nature should survive termination will remain in effect.

14. Dispute Resolution

Any disputes arising out of or in connection with these Terms shall be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in Ontario, Canada, in accordance with the Arbitration Act, 1991 (Ontario). The language of the arbitration shall be English.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of Ontario, Canada, for any legal proceedings arising out of these Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17. Changes to These Terms

We reserve the right to update these Terms at any time. We will post the revised Terms on this page and update the “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

18. Contact Us

If you have questions about these Terms, please contact us: