Active incidents

3 active · MTTR 12m this month · 99.97% uptime
SEV-1
1
SEV-2
2
On-call · primary
Maya R.
MTTR · 30d
12m

Open

3 incidents
SEV-1

Stripe webhook timeouts → payment failures

⊙ InvestigatingOwner: Maya R.Affected: 12% of /checkoutSlack: #inc-2841
8m02:14 UTC
SEV-2

API P99 latency over 1.4s on /api/projects

⊙ MitigatedOwner: Lee K.Affected: ~2k usersSlack: #inc-2840
42m01:42 UTC
SEV-2

Search index lag on shard-3 (delta +9m)

⊙ AcknowledgedOwner: Jules M.Affected: search stalenessSlack: #inc-2839
1h01:14 UTC
RESOLVED

Email digest cron skipped tonight

✓ ResolvedOwner: Amelia C.Duration: 14m
3h00:18 UTC

#inc-2841 · live

MRMaya R. ack'd02:14
MRLooking at POST /webhooks/stripe — saw 4xx spike at 02:1102:15
LKLee K. joined02:16
LKConfirmed — Stripe API returning 5xx in eu-west-1. Cutting over to us-east-1 now.02:17
PBPagerBot declared SEV-1 · paged secondary on-call02:18
LKCutover done. Latency back to baseline. Watching errors.02:20
MR↗ Stripe status page just updated. They're in incident. Comms team drafting customer email.02:21